The post is about the security situation in Vietnam. While introducing familiar examples and cases that actually occurred, we will introduce what solutions should be taken.
Until the previous post, we had explained methods from the perspective of security as countermeasures against theft that occurs in offices and factories.
This time, we will explain internal troubles (internal improprieties, etc.) that occur daily in offices and factories.
The following is the internal trouble ranking in Vietnam (ALSOK’s survey). Please understand that it’s not an exact number, the results are just based on ALSOK’s research.
1st place: Resentment
When you point out or report a change of contractor or injustice, you will be resented, and it might develop into a case which causes damages, losses.
2nd place: Taking goods outside
Workers and staff take out stolen goods (materials, tools, etc.).
3rd place: Collusion
Collusion between employees, contractors, security guards, etc. and committing criminal acts (such as taking out final products).
4th place: Bribery
A procurement officer collects bribes from traders.
Small problems between workers develop into fights and big incidents.
If you are a manager of a company or a manager of a factory,maybe you have experienced the mentioned problems. As for the 2nd place “taking the goods outside”, I have explained countermeasures in the previous column.
Unfortunately, there are no immediate solutions to other problems. Among them, we would like to introduce some cases in which ALSOK responded to inquiries from customers as a reference.
After job interviews for factory workers and staff, there are cases in which the person who is in charge of human resources is resented for rejecting the candidates, which leads to troubles. There have been incidents in the past, such as sending compulsive e-mails saying, “I’m going to take my people to the factory,” or ambushing a person in charge of human resources when they left the office and assaulting them with multiple people.
In such cases, it is easy to identify the other party, and there is a high possibility that evidence will remain, so it is relatively easy to deal with. For a certain time, we will have the HR travel to work by company cars and increase the number of security guards. If you know the other party, you can also consider reporting to public safety.
For the third place, collusion, is a very difficult problem, but we will explain a specific example.
This is a case, a truck driver who back and forth from a factory colludes with a person in charge of the factory to steal the materials and fuel such as gasoline and gas.
The method is simple, when a truck enters a factory, it is loaded with multiple plastic tanks filled with water in advance, and this water is poured after entering the factory. After that, the same amount of materials and fuel such as gasoline and gas are loaded and set out.
The problem is very difficult to uncover when the factory and the truck driver are working hand in hand, but there are some solutions.
・When a truck enters the premises, a security guard or person in charge will check the procedure at the gate and the tank capacity meter of the truck. Also, make sure there are no unnecessary items around the truck.
・Be sure to take pictures when the truck enters and exits. The point of shooting is the tank capacity meter, a place where unnecessary items could be loaded onto the truck.
・Increase surveillance cameras. They should be installed in places where they can be seen to be monitored. If there are a lot of incoming and outgoing shipments at night, add more lighting to the area where the trucks pass to make it brighter to observe.
・In order to raise awareness of the fact that it is a criminal act, place signs of the theft incident as a precaution in a place where the factory staff and drivers can see it. In Vietnam, it’s a surprisingly effective method.
These mentioned measures are also effective, but the important thing is how long you can continue thoroughly. Irregular and unannounced audits and patrols by factory managers and external experts can reduce the occurrence of incidents and accidents.
Bribery as the fourth place has always been a problem for Japanese companies that emphasize compliance.
In Vietnam, it is a daily occurrence that bribes are requested in the name of “fees” not only in factories and offices but also in various situations. Evidence is hard to come by, especially since it often happens outside of offices and factories.
As a countermeasure, for example, when it comes to purchasing, by thoroughly obtaining competitive quotations and rotating the person in charge, the company can be conscious of “watching”.
In addition, although it has become quite popular in Japan, it has become possible to monitor the contents of emails exchanged inside and outside the company and extract keywords that are likely to be relevant by making full use of recent IT technology.
Next time is the final installment of this column. We will explain the actual status of security companies and security guards in Vietnam, how to get along with them, and how to effectively corporate with them.
The next part is the last part of this category. We will talk about the actual situation of security companies and security guards in Vietnam, methods of managing and improving the position arrangement of security guards.